Find an affected user
Open a profile, review its active problems, and select a problem to read the investigation. Resolved problems no longer appear in the active-problems panel. If you are investigating a customer report, open a session from the profile and use its event timeline to find the reported action. See Session replay.Identify signed-in users
Sessions start anonymously. Callidentity.set() after your app loads the signed-in user to attach a stable user ID, name, email, and other traits. Follow User tracking for the React integration.
Use a stable internal ID for identifier so changes to someone’s email do not change their identity.
For account-wide impact, open the associated company.