Inbox

The Inbox groups related occurrences into problems. Use it to decide what needs attention and who should work on it.

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Find the problems to work on

Start with an environment filter, such as production, then narrow by surface, status, priority, or assignee. Use the problem ID filter to return to specific problems. For example, filter to your checkout surface and production environment, then sort by affected users to review the problems with the widest impact first. Open Display to switch between board and list views and sort by priority, affected users, first detected, or last detected. You can also show or hide failed investigations. Press Alt Shift F to clear filters. On macOS, use Option for Alt.

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Assign and prioritize

Select a problem and press A to assign it or P to set its priority. Select several problems to apply the same change together. These shortcuts apply outside text fields.

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Open an investigation

Open a problem to read its explanation and inspect the supporting evidence. A Failed investigation needs review; it does not mean the issue is fixed. Subscribe with S to follow comments and status changes. Choose how you receive those updates in Notifications.

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Workspace activity

Open Activity to follow new problems, regressions, recoveries, and other workspace events.