Stay ahead of customer issues
Interfere helps customer-facing teams understand which users are affected, what they’re experiencing, and how investigations are progressing. All without relying on engineering updates.
Support customers with confidence
Get visibility into customer-facing issues, understand who is affected, and stay informed as problems are investigated and resolved.
“Having visibility into ongoing investigations makes it much easier to communicate with customers.”
A single source of truth to help you reply to customers with confidence.
Automatic detection
Be the first to know when a problem arises thanks to automatic detection.
Smart priority
Problems are ranked by real user impact, so you know which issues to communicate first.
Impacted users chart
Know what to prioritize by looking at the evolution of impacted users.
Automatic assignment
Every problem is routed to the right owner automatically, so you always know who to follow up with.
Collaborate with your team
Comment and reply on problems directly in Interfere, Slack, or Teams.
Surface filtering
Quickly understand if the problem is touching the surface you’re working on.
The conversation started
You · 2 minutes ago
Hi, how can I help you?
Ashley · a minute ago
Hello. It looks like I cannot login into my workspace. Can you have a look and help me out please?
You · a minute ago
Sorry to hear this. I can see we’ve detected this issue and are actively working on resolving it. We’re estimating the fix to happen in the next 5 minutes.
Reply to Ashley